Ji Min Sung

Product Designer | Currently studying HCI at UW

Specializing in Human-AI Interaction & Design Systems to build intuitive workflows from IA to shipped front-end.

Tool Library Admin Rebuild

Rebuilt a nonprofit's admin platform from a locked desktop system into a mobile-first dashboard, replacing 4 plus weeks of volunteer onboarding with a self-serve in-app tutorial.

Onboarding Time : 4 wks → 3 shifts

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70%

in Non-Violent Tone Accuracy

AI Comment Intervention

Architecting a scalable design system and intuitive interfaces for an AI tool that facilitates Non-Violent Communication (NVC) on internet forums, boosting Non-Violent Tone Accuracy by 70%.

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61.9

in Scroll Depth

Nonprofit UX Rebuild

Architected Information Architecture and navigation heuristics for a high-traffic platform to improve discoverability. This redesign streamlined complex workflows, resulting in a 61.9% increase in scroll depth.

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All-in-One Trip Planning

Self-initiated design of an AI-driven post-booking flow that converts reservations into personalized trip plans. By automating complex planning to reduce decision fatigue, this redesign achieved a 92% user satisfaction.

92% Satisfaction

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Tool Library Admin Rebuild

Rebuilt a nonprofit's admin platform from a locked desktop system into a mobile-first dashboard, replacing 4 plus weeks of volunteer onboarding with a self-serve in-app tutorial.

Onboarding Time : 4 wks → 3 shifts

View Case

70%

in Non-Violent Tone Accuracy

AI Comment Intervention

Architecting a scalable design system and intuitive interfaces for an AI tool that facilitates Non-Violent Communication (NVC) on internet forums, boosting Non-Violent Tone Accuracy by 70%.

View Case

61.9

in Scroll Depth

Nonprofit UX Rebuild

View Case

All-in-One Trip Planning

92% Satisfaction

View Case